If you click it, they’ll fix it.
At least that’s the theory behind Campbell County’s new Geographic Information System.
Armed with the technology, residents can flag anything from potholes to dead animals so that county employees can take care of them.
Users click a point on an online map or enter an address and they send out a work order request.
“It was designed to be simple to use, but it’s also very powerful,” said county GIS Coordinator Cathy Raney, who worked with North Carolina-based Geographic Technologies Group to institute the system in the county.
Anyone who has ever noodled with Google Maps, or even the paper version, should be able to put requests on the maps easily enough.
If you have a picture of that pothole or expired possum, you can upload it with the request as though it were a Facebook photo. In the future, the requests could be made smartphone compatible, Raney said.
Any requests then go to the county’s Road and Bridge Department, except for zoning issues, which go to the Public Works Department.
The kind of requests you can make depends on where you click. Along Southern Drive, users can file a request for grass trimming, snow removal or dead animal removal. Inside Sleepy Hollow, where those services are covered by the subdivision, users can only report a zoning issue.
Click inside the city, and the system simply gives users the number for city spokesman Joe Lunne.
To use the system, go to https://gis.ccgov.net/311GIS/
Or go to the Campbell County website (www.ccgov.net). Look for “Online Services” on the right side of the bar at the top of the page. Then click “311 GIS.”
You can see others’ requests and which ones are being processed.
To place your own request, you will need to create a user name with a password, and give a phone number with an email address.
The GIS maps of the county are powered with information off of Microsoft’s Bing maps.