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The CNO should be held accountable for the poor surveys. She is directly responsible for the areas that are failing. Someone should review the people who have either resigned or quit because of her.
In this economy, I would not have given that large a bonus, no. $34,000 is more than many people in our community make in a year. While he might deserve a bonus of some sort, I don't feel that $34,000 was the right choice
The CEO of CCMH should not get a bonus during difficult times especially when the patient satisfaction survey scores are low. The bonus should go to the staff that puts in the man hours to care for the patients and keep the hospital running. He may be a CEO but he does not operate the hosptial.
I have to comment, this hospital is in need of great help. The quality and risk has been comprised as to the latest report's. This is a enormous task keeping a hospital in order to all aspects. It takes a team of great collaboration for certain. One can not blame one person for failing, but yet blame seems to be a certainty in this community. I suggest to all persons , you research the whole process before giving feedback. I agree the quality of CCMH is at risk; however the integrity of one person can not be at question on this matter. The health care industry is at risk as a whole. If we continue to dispose our options we will certainly be paying more out-of-pocket!
Gillette News record your vote is off! If I can vote more than once! Not fair!!!!!!!!!!!
Admin 1234 what kind of research would you have me do before I comment? National Patient Safety Goals, Core Measures, HCHAAPS and how they affect your reimbursement, Top Box Scores, Root Cause Analysis studies and FMEA's? Or maybe, it is your job to figure our quality out. We are talking about basic areas here---- PAIN CONTROL, recommending the hospital to others, Discharge teachings and Nursing COmmunication among others. You already have good talented people working every day towards these goals, what you lack is Senior Leadership who builds strategic plans and focuses people on measureable goals and then holds them accountable to these. Quit hiding behind your employees and take accountability. Admin 1234 you are in damage control mode--- do you work for the hospital?
I vote a motion of no confidence. This has been used throughout History since 1782. Are we immune from it in Campbell County?
last night this vote was about 95% against Mr. Morasko. Now it is even but all comments are against. Is he sitting at home voting yes repeatedly?????
Maybe my tone was wrong! I am not an employee of CCMH! I have NO employees....I am a student, consumer, resident and mother who is concerned about the quality of our health care. I also understand the process and all it entails to be in a high position. I am not siding, I would like to see the quality of CCMH care to rise as I have never heard/seen/read a solid piece of evidence this hospital has to offer quality care to the community other than their award winning website! I like to do research and so far have not seen anything good nor great about CCMH. KenPo9 nice observation and great feedback! The resources you give are certainly valid and hopefully people understand what they are.
Over the last 2 plus months our family has been in almost every department of CCMH, and have yet to recieve less than stellar care. We have also not heard a patient or family complaining about the caregiving, but have heard them complimenting the staff. These people work in a very high stress environment, which does not allow for mistakes(HIPPA LAWS), mistakes can also lead to loss of life, or quality of life. The staff we are talking about are our friends and family here, not some machine. Totally without question we are very satisfied with, and would recommend CCMH as a place to recieve medical care. As for the bonus, if it were in my contract, and I fulfilled my obligations as stated, I would most definatly want my bonus. We thank God we are able to stay in Gillette for the required ongoing treatment, thank you to the staff at CCMH.
vigilt- Nicely written! It is great to hear good quality outcomes. :) This is what the hospital needs more of. Consumers giving feedback that counts in all areas.
I have no doubt the nurses and staff do a good job; I have no problem with them. My beef is with administration, and whenever possible, I receive planned healthcare anywhere but within this hospital. I recently put out near $50,000 in healthcare, and it was not at CCMH. It was in another state. And where I went, I received a card from the CEO thanking me for chosing that facility (because he knows I have a choice - and I do). I also received cards from the nursing staff and flowers from my doctor and his staff. And I can guarantee you the nurses and doctors at that facility were the most attentive and concerned I have ever seen It's the little things that make a difference as well as transparency and honesty on the part of administration.
Mr. Morasko has recruited physicians to our community, reduced employee turnover (from 24% to 16%), and improved the physical structure of the hospital to better serve its community. As the direct result of Mr. Morasko's leadership, fewer residents are forced to leave Campbell County to receive medical care. Regarding patient satisfaction, I want to draw attention to the fact that Campbell County Memorial Hospital has been under construction for several years, during which time there have been few, if any interruptions to patient care. I also have to wonder how many of the hospitals to which Campbell County has been compared were also under construction when their patient satisfaction scores were obtained? I encourage the customer service folks to do more homework to ensure that we are comparing apples to apples? Lastly, the employees of Campbell County Memorial Hospital deserve to be supported by their Board of Trustees. The Board's actions and attitudes have a profound impact on its employees and how they feel about their workplace. Happy employees take better care of patients. Employee satisfaction begins at the Board level.
http://www.qualitydigest.com/magazine/2009/apr/article/innovation-new-face-quality.html